Terms of Service

1.1 Eligibility: Services are available to individuals and organizations aged 18 years or older. Bookings made by minors must be accompanied by parental or guardian consent.

1.2 Booking Process: All service requests must be submitted through our website, phone, or authorized booking channels. Confirmation is provided upon acceptance of booking terms and payment verification.

1.3 Service Areas: Our services operate throughout Singapore and may extend to Johor Bahru, Malaysia, subject to advance notice and additional terms.

1.4 Availability: While we strive for 24/7 availability, services are subject to vehicle and chauffeur availability, weather conditions, and operational constraints.

1.5 Minimum Age: Passengers under 18 must be accompanied by an adult unless prior arrangements have been made with parental consent and appropriate safety measures.

2.1 Pricing: All prices are quoted in Singapore Dollars (SGD) and include applicable taxes unless otherwise specified. Prices may vary based on service type, duration, and special requirements.

2.2 Payment Methods: We accept cash, major credit cards, bank transfers, and corporate billing arrangements. Payment must be secured before service commencement unless pre-approved credit terms apply.

2.3 Additional Charges: Extra fees may apply for waiting time exceeding 15 minutes, route changes, additional stops, toll charges, parking fees, and services outside standard operating hours.

2.4 Currency: International clients may be quoted in their local currency, but final billing will be processed in Singapore Dollars at prevailing exchange rates.

2.5 Corporate Accounts: Extended payment terms may be available for qualified corporate clients with established credit arrangements and signed service agreements.

3.1 Standard Cancellations: Cancellations made 24 hours or more before scheduled service time will receive a full refund minus processing fees.

3.2 Short Notice Cancellations: Cancellations made less than 24 hours before service time may incur a 50% cancellation charge to cover operational costs.

3.3 No-Show Policy: Failure to appear for scheduled service without prior notice will result in full charge for the reserved service period.

3.4 Weather and Force Majeure: Services cancelled due to extreme weather, natural disasters, or government restrictions will be rescheduled or fully refunded at client discretion.

3.5 Multi-Day Services: Extended rental and diplomatic services have specific cancellation terms outlined in individual service agreements.

8.1 Company Property: All content on our website, mobile applications, and marketing materials, including logos, trademarks, text, images, and software, remain the exclusive property of Apex Driion.

8.2 Limited License: Clients are granted a limited, non-exclusive license to use our digital platforms for booking and accessing services. This license does not permit reproduction or commercial use of our content.

8.3 Trademark Usage: The Apex Driion name, logo, and associated trademarks may not be used without prior written permission from our legal department.

8.4 User-Generated Content: By providing feedback, reviews, or other content, you grant Apex Driion a non-exclusive right to use such content for business purposes, including marketing and service improvement.

9.1 Data Protection: Personal information is collected and processed in accordance with our Privacy Policy and Singapore's Personal Data Protection Act (PDPA).

9.2 Confidentiality: We maintain strict confidentiality regarding client information, conversations, and travel details, particularly for diplomatic and corporate services.

9.3 Data Security: All personal and payment information is protected using industry-standard security measures and encrypted transmission protocols.

9.4 Information Sharing: Client information is never shared with third parties except as required by law or necessary for service delivery (such as payment processing).