Privacy Policy
Last Updated: January 2025
Our Commitment to Privacy
Apex Driion is committed to protecting your privacy and handling your personal information with the highest standards of confidentiality and security. This privacy policy explains how we collect, use, store, and protect your personal data when you use our luxury transportation services.
This policy applies to all services provided by Apex Driion, including our website, mobile applications, and all transportation services. By using our services, you acknowledge that you have read and understand this privacy policy.
Information We Collect
Personal Information
When you use our services, we may collect the following personal information:
- Contact Information: Name, email address, phone number, and business title
- Location Data: Pickup and drop-off addresses, GPS coordinates for route optimization
- Payment Information: Billing address, payment method details, and transaction records
- Service Details: Booking preferences, special requirements, and service history
- Communications: Messages sent through contact forms, emails, and phone conversations
Technical Information
We automatically collect certain technical information when you use our website or services:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, and referral sources
- Cookies and Tracking: Website preferences, session data, and analytics information
- Performance Metrics: Website loading times, error reports, and service quality metrics
How We Use Your Information
Service Delivery
- Process and fulfill your transportation bookings
- Communicate with you about your service requests
- Provide real-time updates and service notifications
- Maintain service quality and customer satisfaction
- Process payments and maintain billing records
Business Operations
- Analyze usage patterns to improve our services
- Ensure safety and security of our operations
- Comply with legal and regulatory requirements
- Send relevant marketing communications (with consent)
- Develop and improve our technology platforms
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract Performance
Processing necessary to provide transportation services and fulfill our contractual obligations to you.
Consent
Marketing communications, optional cookies, and other non-essential processing require your explicit consent.
Legitimate Interests
Business operations, fraud prevention, and service improvement based on our legitimate business interests.
Legal Compliance
Processing required to comply with Singapore transportation regulations and legal obligations.
Data Protection Measures
Security Measures
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted databases and secure servers
- • Regular security updates and patches
- • Multi-factor authentication systems
- • Network firewalls and intrusion detection
Administrative Controls
- • Access controls and employee background checks
- • Privacy training for all staff members
- • Data processing agreements with third parties
- • Regular security audits and assessments
- • Incident response and breach notification procedures
Data Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Contact Information | 5 years after last service | Customer relationship management |
| Service Records | 7 years | Legal compliance and insurance |
| Financial Records | 7 years | Tax and regulatory requirements |
| Marketing Data | Until consent withdrawn | Consent-based processing |
| Website Analytics | 26 months | Performance analysis |
Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will:
Within 72 Hours
Notify relevant authorities as required by law
Immediate
Notify affected individuals without undue delay
Ongoing
Implement measures to prevent future incidents
Data Sharing and Third Parties
When We Share Information
We may share your personal information in the following circumstances:
Service Providers
- • Payment processing companies
- • GPS and mapping service providers
- • Cloud storage and hosting services
- • Customer support platforms
- • Analytics and marketing platforms
Legal Requirements
- • Law enforcement agencies when required
- • Regulatory authorities for compliance
- • Courts and legal proceedings
- • Emergency services for safety purposes
- • Government agencies as legally mandated
International Transfers
Some of our service providers are located outside Singapore. When transferring your data internationally, we ensure:
Adequate Protection
Transfers only to countries with adequate data protection laws
Contractual Safeguards
Standard contractual clauses for international transfers
Security Measures
Additional technical and organizational safeguards
Your Privacy Rights
Your Rights Include
-
Right to Access: Request copies of your personal data we hold
-
Right to Rectification: Correct inaccurate or incomplete information
-
Right to Erasure: Request deletion of your personal data
-
Right to Restrict Processing: Limit how we use your data
-
Right to Data Portability: Receive your data in a portable format
-
Right to Object: Object to processing based on legitimate interests
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information below. We will respond within 30 days.
Complaints and Supervisory Authority
If you believe we have not handled your personal data in accordance with this policy or applicable laws, you have the right to lodge a complaint with:
Personal Data Protection Commission Singapore
Our Internal Process
Policy Updates and Contact
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we make changes:
- We will update the "Last Updated" date at the top of this policy
- For significant changes, we will notify you via email or website notice
- Continued use of our services constitutes acceptance of updates
- Previous versions are archived and available upon request
Contact Our Privacy Team
For questions about this privacy policy or our data practices, please contact our dedicated privacy team: